IACS acts as the primary point of contact for MDV warranty service requests. To formally initiate a claim, please follow the steps below:
- Obtain the Claim Form: Download the official Warranty Service Request form.
MDV Warranty Form
MDV Warranty Terms and Conditions - Gather Necessary Documentation: To process your claim efficiently, you must provide:
- Proof of Purchase: A copy of the original purchase invoice.
- Unit Details: The Model Number and Serial Number of both the indoor and outdoor unit.
- Installer Details: The name and contact information of the qualified installer, including their ARC Licence number (as installation by a qualified and licensed installer is required for warranty validity).
- Complete the Form: Fill out all required fields, including a clear and accurate description of the fault.
- Submit the Claim: Send the completed Warranty Service Request form, along with your supporting documentation (proof of purchase, maintenance records if applicable), to the central support email address mdvwarranty@iacs.com.au
Important Note: By submitting the request, you acknowledge that if the service agent determines the fault is either installation-related or not covered by the standard warranty conditions, all associated costs, including service call-out fees, will be invoiced to you.
We are committed to processing your claim swiftly and utilising our extensive spare parts stock to get your MDV system operational again as soon as possible.